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Government spending S$40 million for hardware replacement, system maintenance to extend ticketing system: LTA Bookmark Bookmark Share WhatsApp Telegram Facebook Twitter Email LinkedIn Close Close Top Stories Singapore Asia World Commentary Sustainability Business Sport Latest News Discover CNA Insider Watch Live TV News Reports Documentaries & Shows TV Schedule Listen CNA938 Live Podcasts Radio Schedule Special Reports Singapore Parliament Mental Health Interactives Lifestyle Entertainment Women Wellness Living Style & Beauty Dining Travel Luxury Experiences Obsessions People Remarkable Living CNA Eyewitness Send us a news tip Events & Partnerships Branded Content Business Blueprint Health Matters The Asian Traveller Weather Edition: Singapore Asia Search Trending Topics CNA Explains China Malaysia Israel-Hamas war Snap Insight Ukraine invasion Wellness Billion-dollar money laundering case Follow CNA Follow our news Facebook Twitter Youtube LinkedIn RSS
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Government spending S$40 million for hardware replacement, system maintenance to extend ticketing system: LTA The funds needed to extend the card-based ticketing system will be provided by the government.
File photo of a SimplyGo EZ-Link poster.
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Rachel Chan
Rachel Chan 22 Jan 2024 10:56PM (Updated: 23 Jan 2024 10:20AM) Bookmark Bookmark Share WhatsApp Telegram Facebook Twitter Email LinkedIn SINGAPORE: The additional S$40 million (US$29.8 million) budget allocated to support the continued use of EZ-Link and NETS FlashPay cards will be used for hardware replacements and systems maintenance, said the Land Transport Authority (LTA) on Monday (Jan 22).
Following the announcement that commuters will no longer be made to switch to the SimplyGo payment platform for public transport, Transport Minister Chee Hong Tat said the government will spend “an additional S$40 million so that commuters can continue to use” the older ticketing system if they wish to.
Responding to CNA’s queries on Monday (Jan 22), an LTA spokesperson said the budget will be used for the hardware replacements and systems maintenance required to extend the adult card-based ticketing (CBT) system.
It will be funded by the government.
“Public transport fares are set based on a formula.The cost of providing fare payment systems is not specifically accounted for in the formula,” the LTA spokesperson added.
“Nevertheless, it is a very small proportion of the total cost of providing public transport.”
Related: Commuters no longer need to switch to SimplyGo as LTA U-turns on move to replace older ticketing system SimplyGo timeline: How it came about and why the change of mind on EZ-Link, NETS FlashPay card replacement CNA Explains: Why some Singapore commuters are upset about moving from EZ-Link to SimplyGo The authority also said it conducted market testing and focus group sessions with adult commuters and concession cardholders before the SimplyGo transition plan was finalised.
It added that account-based ticketing (ABT) cards were issued to more than 1,000 concession cardholders in 2021 for them to test and report back based on their experience.
“Generally, groups such as persons with disabilities, polytechnic and university students, and NSFs (national servicemen) were supportive of ABT and did not mind the lack of fare and balance display,” said LTA.
“Parents of students also found ABT useful as it allowed them to top up their child’s card remotely.”
The authority noted that the group which had the most concerns were seniors who were worried about the absence of the fare and balance display at station gates and bus readers because of the way SimplyGo public transport transactions are processed.
“This guided LTA’s decision to extend the CBT system for concession cards from the get-go so that concession cardholders, such as seniors, are not impacted by this round of changes,” it said..
