“Respectfully asking for a tip is acceptable but abusing or harassing someone is never acceptable,” the spokesperson said.“Our rules exist to help ensure everyone who uses our platform — Dashers, customers, merchants — have a safe and enjoyable experience,” they said.“We expect everyone to treat others with respect and we will enforce our rules fairly and consistently.” The video added fuel to a growing debate in the U.S.over tipping culture, with some complaining current trends may have reached a tipping point .“Tipping is out of control,” one social media user said, commenting on the video.They said they felt $5 for a $20 order was “more than” enough.” “I doordash and most (not all) pizza delivery orders don’t tip.
That was a Rockstar tip,” another user said.Not everyone agreed, however, with some branding Purciful a “Karen” for contacting DoorDash over the incident.One poster said they felt the driver should not have lost their job over the exchange, writing: “What he said was not right, but he didn’t have to lose job over it.Everyone is trying to make a living.” Another commenter noted that the driver may have been concerned about mileage, writing: “Maybe $5 wasn’t enough.” The COVID-19 pandemic brought consumer willingness to give tips, particularly during times of hardship, into fresh focus, with many ponying up to pay higher gratuities during the crisis, according to research.Figures provided earlier this year to NBC News by payment processor Square showed the frequency of gratuities at full-service restaurants grew 17% in the fourth quarter last year from the same period in 2021.Meanwhile, tip frequency at quick-service restaurants, such as coffee shops and fast-food chains, rose 16%, according to the company’s data.The apparent rise in tipping came despite a period of record inflation, which has eaten away at many consumers’ discretionary income.
While the pandemic appeared to spur widespread changes in tipping culture, the growing use of point-of-service, or POS systems, to process payments also appear to have made it easier than ever for customers to provide — and for businesses to ask for — tips.In a survey of restaurant executives by industry group Hospitality Technology, 71% of respondents said using data to “understand guest preferences and behavior” was their primary reason for facilitating POS system upgrades, while for 57% enabling new payment options was the priority.A recent Lending Tree survey found that 60% of Americans felt they were tipping more, NBC Boston reported.
Around 24% said they felt pressured to tip when the option was presented, while 41% said they had changed their buying habits due to gratuity expectations and 60% felt tipping expectations had gotten out of hand.This story first appeared on NBCNews.com .This article was originally published on TODAY.com.
