December 14, 2022
Volume XII, Number 348
December 14, 2022
– Why Do Law Firms Need CRM? by: CRM News and Updates, Lawmatics
– This California Rule by: Keith Paul Bishop
– Unintended Consequences: Legal Compliance Concerns With Long-Term…by: Amber K.Dodds and Robert S.Nichols
– UK Parliament Considers Retained EU Law (Revocation and Reform) Bill…by: Emma Thomson
December 13, 2022
– DOL Issues Final Rule Amending Investment Duties Regulation –…by: James Frazier
– Third time lucky or Schrems III? The European Union Data Pact with…by: Diletta De Cicco and James Downes
– Renewed Era of Crypto Assets Growth in Hong Kong by: Jay Lee
– Division I Universities Must Be Ready for Changes to the NCAA…by: Paul V.
Kelly
– U.S.Supreme Court Hears Oral Argument in Case Testing Limits of…
by: Michelle E.Phillips and Christopher M.Repole
– Damages in Pre-Certification Discovery are Premature, Discovery…by: Jenniffer Cabrera
– When Chains Change, Do NFTs Stay The Same? How Hard Forks May Affect…by: Jason H.Finger
– COVID-19: A Roadmap to Fraud Investigations: Office of Inspector…
by: Stephen D.Bittinger
– DOJ Settlement with Electronic Health Records Provider Highlights…by: Ty E.Howard and Lane M.
Webster
– Update: OFCCP Plans to Disclose EEO-1 Data for Non-Objecting…
by: Abby M.Warren
– Increasing US Enforcement Action for Sanctions Violations by Crypto…by: Hannah Laming and Adam Klauder
– DOJ Antitrust Division and HHS OIG Enter into Partnership to Increase…
by: Diane Hazel
– Can Discovery Be Compelled from a Party? Possession, Custody, Control…by: Kathryn C.Cole
– Weekly Bankruptcy Alert December 13, 2022 by: Bankruptcy & Creditors’ Rights
– California’s Newly Adopted “Safe Harbor” Warning Label for Acrylamide…by: Taryn McPherson and Whitney Jones Roy
– Considerations for Public Company Bylaw Amendments in View of the New…
by: Frank M.Placenti and Doron Lipshitz
– All Things Chemical® Podcast: TSCA Regulation of Articles: The Saga…
by: Lynn L.Bergeson
– Telecom Alert: Providers Support 10-10.5 GHz NPRM; FCC Blocks Student…by: Jaimy “Sindy” Alarcon and Jim Baller
– New DOL Rule Enables Consideration of ESG Factors in Investing, Plus…by: Johnjerica Hodge and Danette R.Edwards
– Energy & Sustainability M&A Activity — December 2022 by: Thomas R.Burton, III and Sahir Surmeli
– Court Holds NC State Health Plan Constitutes “Health Program or…
by: Caroline Turner English and Alison Lima Andersen
– Energy & Sustainability IP Updates — December 2022 by: Brad M.Scheller
– Another Block Falls: BlockFi Files for Chapter 11 Protection,…by: David A.Lopez-Kurtz and Alex J.
Albers
– SEC Reopens Proposal on Stock Buyback Rules by: Erin Reeves McGinnis
– IRS Announces 2023 Increases to Estate and Gift Tax Exclusions by: Katlyn E.Koegel and Stephen C.
Rohr
– FDA Letter States that β-Nicotinamide Mononucleotide is Not Lawful…by: Food and Drug Law at Keller and Heckman
– New York City’s Automated Employment Decision Tools Law Enforcement…by: Adam S.
Forman and Nathaniel M.Glasser
– Chips Chatter: December 5-12, 2022 by: Pablo E.Carrillo and Ludmilla L.
Kasulke
– FTC Releases Tentative Agenda for December 14 Open Commission Meeting by: Hunton Andrews Kurth’s Privacy and Cybersecurity
– How Many Behavioral Advertising Trackers Do Websites Deploy Currently? by: David A.Zetoony
– FRB Proposes Climate-Related Financial Risk Management Principles by: Daniel Meade
– Energy & Sustainability Litigation Updates — December 2022 by: Jacob H.Hupart
– Investor-State Arbitration: 2022 ICSID Rule Amendments and Update on…by: Joseph J.Mamounas and Claudia D.Hartleben
– Warning Sign? A New Round of FDA Warning Letters Over CBD Consumer…
by: J.Hunter Robinson and Josh Kleppin
– Cross Border Recognition, 25 years on: the view from each side of the…
by: Michelle N.Saney
– A New Era of Technology in the Private Markets by: Louis Lehot and Christopher Converse
– New York City Postpones Enforcement of Automated Employment Decision…by: Simone R.D.Francis
– New Law Seeks To Curtail Coerced Debts by: Keith Paul Bishop
– Republican SEC Commissioners Continue to Criticize Proposed Climate…by: Jacob H.Hupart
December 12, 2022
– Raters gonna rate…but there’s a bright side! by: Daniel B.
Guggenheim
– SEC Awards More than $20 Million to Whistleblower by: Mary Jane Wilmoth
– Duty to Preserve Evidence Covers Climate Review by Higher Educational…by: Monica H.Khetarpal and Laura A.
Ahrens
– Preliminary Determination of Circumvention Regarding Solar Energy…by: Gregory Husisian and John E.Turlais
– Estate Planning for Football Season Ticket Holders by: Katherine M.Szymanski and Rebecca K.Wrock
– Associate Attorney General Vanita Gupta Issues Statement on 2021 FBI…by: United States Department of Justice (DOJ)
– NLRB General Counsel Proposes Lower Standard for Requiring Employers…
by: Adam C.Abrahms and Steven M.Swirsky
– American Hospital Association Urges DEA to Issue Special Registration…
by: Nathaniel M.Lacktman
– EPA Announces $25.7 Million in Grants to Support Water Systems in…
by: EPA
– New York State Expands Workplace Protections for Nursing Employees by: Evandro C Gigante and Laura M.
Fant
– Weekly IRS Roundup December 5 – December 9, 2022 by: Tax Practice Group McDermott Will Emery
– CMS Announces Strategy on Value-Based Payments for Specialty Care by: Anahita Anvari
– DOL Proposes Self-Correction Option and Other Changes to Voluntary…by: Justin S Alex
– The City of Los Angeles’ Fair Work Week Ordinance Requires…by: Tomi Oshita
– Considering Using Biometric Information? Adopt a Biometric Policy Now by: Mike H.Holland and Patrick J.McMahon
– Recent Developments in Telehealth Enforcement by: Sara Helene Shanti and Danielle Vrabie
– ESG INVESTING AND PROXY VOTING: DOL’S NEW FINAL RULE by: Kristina M.Zanotti and Ruth E.
Delaney
– IN A NEW YORK MINUTE, Telemarketing Laws Are Changing! by: Angelika Munger
– Fa-La-La Laws: Employer Liability Issues for Office Holiday Parties by: Katharine O.Beattie and Victoria Stockton Breese
– More Places, Less Spaces: California is Driving Down Development Costs by: Amanda S.Lee
– Bereavement Leave Becomes Mandatory in the Golden State by: Kaleb N.Berhe
– BETO Postpones December 13, 2022, Webinar on SAF Grand Challenge…by: Lynn L.Bergeson and Carla N.Hutton
– New Year Brings New Laws for Illinois Employers by: Mikela T.
Sutrina and Katherine H.Oblak
– Decision in U.S.v.Holland by: Gabriel L.Imperato
– New Jersey Senate Labor Committee WARNs Effective Date of Amendments…
by: Mark Diana and Brandon R.Sher
– Crypto Punked? Industry Bankruptcies Rattle Markets and Expose Major…by: George P.Angelich and Dan Jasnow
– Global M&A Trends: A Wider Slowdown but Still on Track to Surpass…
by: Louis Lehot and Brandee L.Diamond
– Top Five Labor Law Developments for November 2022 by: Jonathan J.Spitz and Richard F.Vitarelli
– “Cold-Pressed Juice” Lawsuit Permanently Dismissed by: Food and Drug Law at Keller and Heckman
– December 2022 AFS Privacy Report: Pandora’s Virtual Try-On Tool…
by: Eva J.Pulliam and D.Reed Freeman Jr.
– USPTO Releases New Guidelines Shortening the Response Deadline in…by: Luna M.
Samman
– ‘No Exit’: SEC Sanctions Investment Adviser for Impeding…by: Peter D.Hutcheon
– TradeTalk China: December 2 – December 9, 2022 by: Pablo E.Carrillo and Ludmilla L.
Kasulke
– $10.3 Million in Grants Awarded to Improve the Health of Long Island…by: EPA
– RE-STRUC: Tax Changes as of 2023 by: Thomas van der Vliet and Louisa van Isselmuden
– Episode 23: The Emerging Investigatory Focus on Telehealth: What You…by: Nathaniel M.Lacktman and Maureen M.
Stewart
– The CAC Assessment Collection – Part 2: What Must Be Done Before…by: Amigo L.Xie and Dan Wu
– CFIUS Clearance: GIC Private Limited and STORE Capital Corporation by: International Trade Practice at Squire Patton Boggs
– Here We Go Again: Lesser Prairie-Chicken Re-Listed Under the…by: Karma B.
Brown and Linda Trees
– What’s more common: opt-in, opt-out, or notice cookie banners? by: David A.Zetoony
– An Unstoppable Force Meets an Immovable Object: Microsoft to Fight…by: Jonathan Rubin
– Who Qualifies As An Expert Witness? by: Keith Paul Bishop
December 11, 2022
– Ex-Wall Street Trader Convicted of Fraud in Precious Metals Spoofing…by: United States Department of Justice (DOJ)
– Former Navy Sailor Sentenced for Producing Images of Child Sexual…by: United States Department of Justice (DOJ)
– USCIS Updates Policy to Automatically Extend Green Cards for…by: U.S.
Customs and Border Protection Department of Homeland Security
– Mauritanian Terrorist Charged with Death of American Citizen and with…by: United States Department of Justice (DOJ)
Why Do Law Firms Need CRM?
The goal of utilizing a CRM is to improve relationships with customers to drive sales growth, and businesses of all sizes are reaping the benefits of a CRM that helps them onboard new clients, build engaging relationships, and consistently deliver polished client experiences.
What is CRM?
Customer relationship management (CRM) is technology businesses use to manage their interactions with current and potential customers.Some CRMs are generic while others cater to certain business verticals or even specific sizes of businesses, such as Small Law Firm CRM.The most effective CRMs include powerful tools to help companies:
Expedite growth.Once a business begins to grow, friction may result, allowing valuable leads to fall through the cracks.But all-in-one CRM platforms enable organizations to track everything in one centralized space, so nobody drops the ball on lead follow-up.
Keep everyone on the same page.
With various natively built tools and integrations, CRMs help businesses align their sales, marketing, and service teams to centralize daily workflows and business goals around clients.
Share information.No matter who speaks with a potential client – sales, service, or marketing professionals – information is automatically synced and updated in the CRM system, giving a team access to accurate records that can be shared within the platform.
Gain insight.CRM platforms do more than tell a business where a lead originated.
They provide actionable insight into precisely what a potential client clicks on when they receive an email marketing message, how many times a prospect opened an email, how often a lead interacted with a sales team, and more.
Make better decisions.The data a CRM provides allows businesses to effectively communicate with their current audience and reach out to those who have shown interest in the past to provide valuable guidance during the decision-making process.
With CRM in place, marketing departments can focus on creating campaigns that resonate with an audience, sales teams can offer more in-demand products and services, and efficient companies can better serve customers.
What are the benefits of CRM?
CRM software provides numerous benefits to businesses, including law firms, that want to increase efficiency and provide stellar customer service:
Custom dashboards.When a business uses a spreadsheet, data must be inputted manually, an error-prone and labor-intensive process.However, a CRM does most of the work, and customized dashboards can be set up for every user with login credentials.Intuitive dashboards allow users to see the data that is most important to their unique workflows without having to sift through data or run a report.
Personalized client outreach.
A CRM continually gathers data regarding the audience, market, and industry relevant to a particular business.As a result, users can create more relevant, personalized messaging via a drip campaign – a series of automated emails triggered by specific actions directed to a particular audience.
Automation potential.CRM platforms offer automation, which reduces the time spent nurturing leads, prioritizes which marketing qualified leads (MQL) will most likely transition into sales qualified leads (SQL), and handles routine customer questions with chatbots or other automated messaging.
Enhanced collaboration.A cloud-based CRM platform provides an up-to-date, shared record of all customers’ conversations, interactions, and contact information.Some systems also offer built-in collaboration tools that enable multiple users to work on one file simultaneously and follow the progress of individual matters to create a seamless workflow.
Reliable data and metrics.
Data is a valuable resource for businesses; however, it’s not usable until it is organized and converted into an actionable format.A CRM system helps companies see who interacts with the organization and through what channels.It enables the team to run reports to see where opportunities exist, how they communicate with prospective and current customers, and review sales and customer service trends.
Finding clients is challenging, and once you find them, you must establish and maintain strong relationships to keep them.CRM allows businesses to offer high-quality, consistent, and timely customer interactions at all stages within the sales pipeline.
Why Do Law Firms Need CRM?
Strong client relationships are at the foundation of a successful law practice.According to The Client-Centered Law Firm, to thrive in today’s competitive legal environment, law firms need to be client-centered.
This means they must provide a positive client experience by building trust, forming a solid working relationship, and leaving clients willing to refer others once their matter has resolved.CRM platforms help lawyers attract and retain clients, grow the firm, and support continued business expansion.
Jan Hill, a paralegal and freelance copywriter, authored this article..